Privacy Policy

When using our website, as well as when making a reservation at SAN RAFAEL HOTEL, you trust the way we handle your information.

Please read this document carefully. If you do not agree with these Privacy Policies, which complement the Site's Terms of Use, you must immediately stop using the services and cancel your registration.

These Privacy Policies are valid for any access or use of the website, inside or outside Brazil, and regulate the services offered by SAN RAFAEL HOTEL.


By registering and using the services, the user CONFIRMS THAT HAS READ, UNDERSTOOD and ACCEPTED THE INFORMATION below, as well as the TERMS AND CONDITIONS OF USE OF THE SITE, prepared separately and available on the link


Any “Additional Privacy Policies” will be informed to users and will form part of this agreement. In case of conflict, the content of the Additional Policies will prevail in relation to the conflicting matter. The hotel may change this contract at any time and without prior notice, however, any changes that restrict users' rights or the treatment of their personal data and sensitive personal information will be communicated in detail. If you do not agree, the user must cancel his registration and stop using the services offered by SAN RAFAEL HOTEL.


The user authorizes SAN RAFAEL HOTEL to send notifications and communications via email, text messages ("SMS") or on WhatsApp publications on the website, or any other means, with informative and promotional content related to the services and products offered by the hotel . If desired, the user may revoke the authorization via the link provided at the end of the communication received via e-mail.


To provide our specialized services to you, we collect personally identifiable and identifiable information. The data collected is as little as possible to enable us to function in accordance with our purposes.

Personal data may be collected when a user requests a reservation, subscribes to our newsletter, sends us a contact to request information.

In addition to direct and indirect personal data eg name, email address, date of birth, phone number, identity or official identification number, there is sensitive personal information that you may choose to inform and make available to the hotel, which include comments and impressions regarding the stay.


The Personal Data provided on the website are used for the following purposes:

(I) Simplification of booking and accommodation processes;
(II) User participation in marketing actions, notably in the registration of newsletters;
(III) Information to users regarding product and data updates, special offers, or other hotel products and services;
(IV) Statistical analysis of marketing, market research and customer satisfaction, and ongoing assurance that our website and its content meet the needs and expectations of guests and users.

The customer previously registered on our website, may rectify personal data whenever you want, simply by sending the request via e-mail to the address given at the end of this document. We will make the modification within a reasonable time.

We will not disclose this information without your consent to outside companies.

The hotel reserves the right to transmit any personal data of the user, in case of sale or transfer of part or all of his company or its assets. In the event of such transmission of personal data to third parties, we will make every possible effort to ensure that the recipient uses this personal information properly in accordance with these Privacy Policies.


To ensure user control over your personal data, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also ask us to delete any personal data we have about you. This does not include any data that we are required to keep for administrative, legal or security purposes. The hotel may request a copy of a valid identification document to protect the privacy of its guests.


We respect the confidentiality of your personal data, which we store on our own national or international servers, with security measures to prevent leakage, cyber attacks or improper access. The collected data will be stored in a database under the maintenance and custody of the hotel or a third party by this contractor, always striving for good practices in the maintenance and security of information, such as database replicas and backups, in addition to best practices in preventing breaches, exposure, and data theft.

However, users' personal data may eventually circulate on the internet without security conditions, and may be viewed by unauthorized third parties without our being able to guarantee its full security. If this occurs, the hotel will not be responsible for any theft, loss or leakage of users' personal data.

We restrict access to your personal information to the minimum number of people necessary for its processing, all of whom are required to comply with the principles of confidentiality, security and data integrity, under penalty of sanctions in case of non-compliance.

We will keep the personal data stored with us for up to 30 (thirty) days after the cancellation of your account, unless there is a reasonable need to store it in order to comply with certain laws, or even if otherwise required by law.


With your consent, we transfer or share certain personal information with companies, advertisers, employees and trusted partners of the hotel that may be located outside the Brazilian territory. This occurs for the provision of our services and management of our database.

Some of these third parties may collect information from your browser such as IP addresses, use cookies and their own systems for advertising purposes. These third parties must observe and comply with the purposes, confidentiality and security contained in these Privacy Policies.

We will eventually be required to comply with court orders, laws or regulations governing the sharing of users' personal data. The same will occur, when legally possible, to avoid security and physical integrity risks to users.

The hotel is not responsible in case minors under 18 years of age provide any personal data without prior authorization from their parents or their legal guardian.


Cookies allow us to analyze the way you browse websites and can help to obtain more relevant online advertisements for users.

Most browsers (browsers) automatically accept these cookies, but the user can delete them or set their automatic blocking at any time. The use of cookies does not damage your device and their content is usually deleted after a certain period of time.


For any questions regarding the privacy policy please contact us by email

We use essential cookies and similar technologies in accordance with our Privacy Policy and by continuing to browse, you agree to these conditions.